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Cochlear

Important updates and alerts

We’re here to keep you informed with important updates as the situation with the coronavirus (COVID-19) continues to evolve.

Dear Valued Patient:


Our mission at Cochlear is to help people hear and be heard and it’s what we strive to do each day. With this in mind, we thank you for working with us to ensure that we can do this safely.


The following steps are in place currently:

  1. The clinic doors will be locked. Please knock at the time of your appointment and a staff member will let you in the door.
  2. Face masks will be required for all staff and patients during the visit. We ask that patients bring their own masks and ensure a mask is worn for the duration of their visit. We cannot see you for an appointment if you do not wear a mask.
  3. To ensure safe social distancing, only the recipient will be permitted to enter the office – please refrain from bringing anyone with you. If you need a caregiver to drive you, they will be asked to wait outside. One parent/guardian can accompany our pediatric recipients. Note: We will make considerations for our special need’s patients.
  4. Staff will be utilizing gloves at all times.
  5. Temperature checks will be taken daily for all staff; all patients will be required to have their temperature checked prior to their visit.
  6. Scheduling of patients will be done in such a way as to ensure minimum contact with others (i.e., staggering of patient times).
  7. Walk-in appointments will not be offered at this time.


Please be aware that these guidelines will be in place until further notice, upon guidance from CDC and state orders. We encourage you to continue to check our other support services listed below.


Cochlear Customer Service
1-800-483-3123 or customer@cochlear.com
Customer service can assist you with troubleshooting, wireless pairing, facilitation of replacement parts, placing orders, answering any questions and more. Our Denver-based customer service teams are equipped to support you in both English and Spanish.


myCochlear
https://www.cochlear.com/us/cochlear-family
Place orders 24/7 at our online store, view your account details, including warranty and place online service requests.


Online Troubleshooting
https://support.cochlear.com/us/en/home
This website provides you with troubleshooting materials, users guides and more. You can also chat with our customer service teams during business hours.


Cochlear Social Media Accounts
https://www.facebook.com/Cochlear or https://www.instagram.com/cochlearamericas/
Follow our social media pages and you will find regular updates on service options, tips for practicing listening and other general updates from Cochlear.


For appointments, please contact us at:


Cochlear Hearing Center – Houston
Phone: (800)216-9178


Cochlear Hearing Center – San Antonio
Phone: (210)474-6766


Thank you for understanding and please stay healthy!