Covid Updates | Customer Service | Cochlear

Important updates and alerts

We’re here to keep you informed with important updates as the situation with the coronavirus (COVID-19) continues to evolve.

ATTENTION – Covid-19 Operational Guidelines for Cochlear Hearing Center

Dear Valued Patient:

Your health and the health of our clinic team remains our number one priority. Following guidance from the Center for Disease Control, we will have additional guidelines in place during the Covid-19 pandemic. Please be aware that we will have safety measures put in place in order to protect the health and safety of you, our patients, and the clinic staff.

Our mission at Cochlear is to help people hear and be heard and it’s what we strive to do each day. With this in mind, we thank you for working with us to ensure that we can do this safely

The following steps are in place currently:

  1. Face masks will be required for all staff and patients/guests during the visit. We ask that patients/guest bring their own masks and ensure a mask is worn for the duration of their visit. We cannot see you for an appointment if you do not wear a mask.
  2. We will allow 1 caregiver and/or family member in the clinic to accompany the patient into their appointment. Masks required for guests.
  3. Staff will be utilizing gloves at all times.
  4. Scheduling of patients will be done in such a way as to ensure minimum contact with others (i.e., staggering of patient times).

Please be aware that these guidelines will be in place until further notice, upon guidance from CDC. We encourage you to continue to check our other support services listed below.

Cochlear Customer Service
1-800-483-3123 or
Customer service can assist you with troubleshooting, wireless pairing, facilitation of replacement parts, placing orders, answering any questions and more. Our Denver-based customer service teams are equipped to support you in both English and Spanish.

Place orders 24/7 at our online store, view your account details, including warranty and place online service requests.

Online Troubleshooting
This website provides you with troubleshooting materials, users guides and more. You can also chat with our customer service teams during business hours.

Cochlear Social Media Accounts or
Follow our social media pages and you will find regular updates on service options, tips for practicing listening and other general updates from Cochlear.

We will continue to update our website with further news and information so you can remain connected to us. Thank you for understanding and please stay healthy!

Cochlear Hearing Center – San Antonio
Contact Us – Cochlear Hearing Center – San Antonio
Phone: (210)474-6766

Cochlear Hearing Center – Houston
Contact Us – Cochlear Hearing Center – Houston
Phone: (800)216-9178

The Staff of the Cochlear Hearing Centers